Help with Online Banking Using Online Banking
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The Barclays app keeps crashing. What should I do?
Please try closing and re-launching the app. If this doesn’t work please give us a call.
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What is a credit report?
This is a summary of your financial background and status. Find out more here.
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What if my deceased spouse or civil partner had an ISA?
There are conditions about whether or not you can inherit an ISA allowance. Get more details here.
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How do I turn on Touch ID Scanner for the Barclays app?
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My PIN won’t work with my debit card. What do I do?
If your PIN isn't working with your debit card, find out what you can do.
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If I am due to go on holiday, should I tell Barclaycard where and when I am going?
Find out whether you need to tell Barclaycard about your holidays.
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Who can make a video call?
See who can make a video call, and which operating system or browser you need.
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How do I block payments to a certain type of retailer in my Barclays app?
Find out how to control your spending by blocking certain payments.
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Why is my credit score lower than I thought it would be?
There could be a number of reasons for this. We cover these here.
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I've gone into arrears on my current account – what should I do?
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