Complaints about Bank Pay?

If you have a complaint about the Bank Pay service or the outcome of a claim under our Seller Insolvency Guarantee, please fill in this form.

Whose account was the payment made from?

First name

Last name

Email address

Daytime contact number

Retailer you paid

Bank Pay Transaction ID (This can be found on your Purchase receipt)

Bank Pay purchase date

Amount paid Please enter the exact amount you paid. For example, £12.99

Please tell us about the problem Include your transaction ID if possible

How we use your information

Any personal information submitted by you as part of your Bank Pay claim under this Insolvency Guarantee is collected by Barclays, whose registered address is 1 Churchill Place, London E14 5HP. We are committed to protecting and preserving the privacy of our customers when communicating electronically or in writing with us.

Subject to clause 13 of the guarantee terms we confirm that we will keep your information secure, that your information will not be shared with any third party, and that we will only use your information for the purposes of validating your Bank Pay complaint. All personal information submitted by you is treated with full compliance with all applicable UK Data Protection legislation and regulations.

By submitting your personal information to us you are accepting and consenting to the practices described in this policy.

Complaints about Bank Pay?

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