Remote access fraud

A persuasive phone caller might claim they’ve spotted a problem with your computer and offer to take remote control of it to fix it. They could even say they’re calling from a bank and need to help with a ‘problem with your account’.

How it could happen to you

You receive a call claiming to be from a well-known company such as your internet service provider, bank, or investment company
They tell you there's a problem with your computer or internet, or with your bank account or card – or they offer to help you with an investment opportunity
To fix it, they insist on you giving them remote access to your computer – they’ll explain how to do this – and then ask you to log in to Online Banking
They then ask for your personal details, passcodes and card information, which they’ll then use to access your account

How to protect yourself

If you get a call like this, hang up immediately. Never be rushed or pressured
No genuine company will make an unsolicited call to request remote access to your computer
Never give anyone your personal or payment details, or online account information, over the phone – especially if it was an unsolicited call
If you’re still unsure, call the company back on a number you know to be correct

Cash machine fraud

Fraudsters continue to find new ways to pull off this con, but the outcome is still the same – distracted at an ATM, you lose sight of your card and your bank account is emptied before you realise.

Cash machine fraud

Card fraud

A fraudster gets access to your personal information or steals your credit or debit card details. This lets them spend with your card.

Card fraud

Phishing, smishing and vishing

You get an email, text message or call claiming to be from a company or organisation you trust, like your bank or the police.

Phishing smishing vishing

Identity fraud

Fraudsters steal personal information about you to impersonate you. They then take out loans and credit cards in your name, or withdraw cash from your bank account.

Identity fraud

Mobile malware

Criminals sneak harmful software onto your mobile device. They hide it in apps and updates so you install it without realising. Once installed, the software can steal your personal details and passwords, then log in to your apps.

Mobile malware