How do I control what information I see about Barclays products and services?
We may use personal data, such as your email address or recent transactions, to send you information on products and services that we think you’ll be interested in. You can choose whether you’d like to receive this information and how you’d like to hear from us.
Direct marketing
Sometimes, we’ll send information to you by email and text message, through notifications on your mobile phone, through our website and apps or by post. Your data helps us to make sure these messages are relevant to you.
You’re in control
You can choose how we contact you with information like this.
Online Banking
Log in to Online Banking and go to the dropdown menu under your name in the top right of the homepage. Open 'Marketing preferences' under 'My preferences' and make the changes you’d like.
Barclays Mobile Banking
Tap ‘More’ at the bottom of the screen and open ‘Settings’ followed by 'Marketing choices'.
Phone
Call us1 on 0345 7345 345. If we can’t help you by phone (or if we need supporting information), we may ask you to visit a branch. Lines are open Monday to Sunday from 7am to 11pm.
Cookies
Like most banks, we use cookies to do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences and generally improving your browsing experience. They can also help ensure that ads you see online are more relevant to you and your interests.
If you visit our websites, we use this and similar technologies to optimise our service for your device, as well as to prevent and detect fraud, and keep you secure. We collect information about your use of our websites, such as the type of device or browser you’re using, your operating system, your screen resolution, the way you interact with our websites, and your IP address. You may not be able to start or finish some activities within our secure websites if cookies or similar technologies aren’t installed.
We may use also cookies and similar technologies in some of the emails and notifications we send you to help us understand whether you’ve opened or responded to them.
You’re in control
You can change your cookies preferences or read our cookies policy for more details. To choose which cookies you accept, find the ‘cookies’ section on your device or browser. You’ll always see generic promotional messages about our products and services – cookies simply make these more relevant to you.
Social media marketing
You may also see information about our products and services on social media apps and websites. We use secure processes to match the details you share with these platforms and with us, so we can show you more relevant messages.
You’re in control
You can ask us to stop processing your data in this way. You may still see some generic promotions from us and from other companies but some social media providers will allow you to turn off messages from certain third parties. You can find this option in the settings on the social media sites you use.