How can I set up Dual Authorisation?
First, you need to be registered for Online Banking with PINsentry. If you’re not already set up, select ‘Register’ at the top of the page and follow the instructions.
If you have a simple signing mandate, you’ll need to update it to a complex signing mandate to be able to use Dual Authorisation. You can do this by calling us on 0333 202 74771
Once you have Online Banking and a complex signing mandate, you can set up Dual Authorisation by calling us on 0345 605 2345
– lines are open Monday to Friday from 8.30am to 6pm.
1To maintain a quality service, we may monitor and record phone calls. Call charges.
Contact Us
Still have a question? Take a look at your contact options.
Contact Us
Digital helpdesk
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Contact us by phone
Digital helpdesk
Closed nowLandline:0345 600 2323* +
From abroad:+44 247 684 2063* +
Speak to us directly using ‘Chat’ in our app. It’s secure, easy to use, and we’re available 24 hours a day, 7 days a week. We’ll send you a notification when we reply, so there’s no need to wait in the app. You must be 16 or over to use the app. Terms and conditions apply.
- Mon
- 9.00am to 5.00pm
- Tue
- 9.00am to 5.00pm
- Wed
- 9.00am to 5.00pm
- Thu
- 9.00am to 5.00pm
- Fri
- 9.00am to 5.00pm
- Sat
- Closed
- Sun
- Closed
- Public holiday
- Closed
Premier banking
Open 24/7, including holidaysLandline:0800 924 7365
The quickest way to speak to us is using 'Live chat' in our app. It's fast and secure, and our team are available 24/7.
- Important Information
- *
We’re experiencing a high number of calls at the moment, which is having a big impact on waiting times.
Calls may be recorded so that we can monitor the quality of our service and for security purposes.
- +
To protect your security, this feature will be enabled up to 10 working days after you register for the Barclays app.
You need to be 16 or over to use the app. Terms and conditions apply.
Business Banking help
Contact us by phone
Business banking
Closed nowLandline:0345 605 2345
Please have your 12 digit telephone banking membership number or sort code for your business account at hand.
- Mon
- 8.00am to 8.00pm
- Tue
- 8.00am to 8.00pm
- Wed
- 8.00am to 8.00pm
- Thu
- 8.00am to 8.00pm
- Fri
- 8.00am to 8.00pm
- Sat
- Closed
- Sun
- Closed
- Public holiday
- Closed