If your contactless card isn’t working on Transport for London (TfL)
If your contactless card didn’t work on TfL or the gate won’t open, it might be because:
- You touched more than one card on the reader at the same time (or your card and an Oyster card)
- You have an unpaid TfL fare
- You don’t have enough money in your account, or there’s a problem with your card.
You can call TfL on 0343 222 1234. Lines are open 24 hours a day, 7 days a week. Charges apply.
If there’s a problem with your card
Give us a call.
- Personal – call us on 03457 345 3451. We’re here Monday to Friday from 8am to 8pm, Saturdays from 9am to 5pm and closed on Sundays
- Premier – call us on 0800 924 73651. We’re here 24 hours a day, seven days a week
- Business – call us on 0345 605 23451. We’re here Monday to Friday from 8am to 8pm and closed on weekends
- Barclaycard Customer Services – call us on 0333 200 9090.1 We’re here Monday to Friday from 8am to 8pm and closed on weekends.
1 To maintain a quality service, we may monitor or record phone calls. Call charges.
Contact Us
Still have a question? Take a look at your contact options.