If there’s an incorrect Transport for London (TfL) charge on your Barclays card
There are a few reasons why you might see a different TfL charge to what you expected. A common one is that it’s an initial amount that will change to the full charge once TfL add up all your journeys that day.
You can find more details about your journey and the payments you've made on your online TfL account.
If you don’t recognise the TfL payment, or you’ve been charged an incorrect amount
Speak to TfL for a refund if you’ve been incorrectly charged – for example, you were charged a maximum fare because you touched in with one card and touched out with another.
You can call them on 0343 222 1234. Lines are open 24 hours a day, 7 days a week. Charges apply.
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