What do I do if I didn’t get all the money I asked for from a cash machine?
Sometimes the cash machine – at home or abroad – will correct itself and return the funds to your account within 48 hours. We have to allow the cash machine owners this amount of time to return the funds to your account before we can take action.
If this doesn’t happen, you can ask for a claim to be raised to get your money back at any branch or by calling us on 0800 400 100*+ (outside the UK, call +44 2476 842 099*+) between 7am-11pm UK time. Please make sure to contact us even if the cash machine belonged to another bank or financial institution.
It can take up to 12 working days for us to investigate your claim, but we’ll let you know how long it should take when your case is raised. If you’re successful, we’ll refund the money to your account.
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Contact us by phone
Report a lost or stolen debit card
Open 24/7, including holidaysLandline:0800 400 100* +
From abroad:+44 2476 842 099* +
If you have registered for the Barclays app you can simply sign into the app and tap on ‘Account management’ on the home screen or in the side menu and then on ‘Report a card lost or stolen'. Select option 1 to report your debit card lost or stolen or request emergency cash when you’re abroad. Speak to us directly using ‘Chat’ in our app. It’s secure and easy to use – and our team is available 24/7. We’ll send you a notification when we reply, so there’s no need to wait in the app.
Wealth Client Services Onshore (BUK)
Open 24/7, including holidaysFrom abroad:+44 (0) 207 761 5138 *
Wealth Client Services Offshore (BI)
Open 24/7, including holidaysFrom abroad:+44 (0) 207 574 3008*
- Important Information
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We’re experiencing a high number of calls at the moment, which is having a big impact on waiting times.
Calls may be recorded so that we can monitor the quality of our service and for security purposes.
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To protect your security, this feature will be enabled up to 10 working days after you register for the Barclays app.
You need to be 16 or over to use the app. Terms and conditions apply.
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