Why have I got a new debit card without ordering one?
We’ll send you a new debit card for a few of reasons:
- When the date on your existing card is about to expire. You can start using this new card as soon as you get it
- If you changed your name with us or upgraded your account
- If we had to cancel your old card and send you a new one to keep your account secure (for example, your card was lost or stolen).
If you’ve got any questions, please call us:
- Personal – call us on 03457 345 3451 if you’re in the UK or +44 24 7684 20991 if you’re outside the UK. We’re here Monday to Friday from 8am to 8pm, Saturdays from 9am to 5pm and closed on Sundays
- Premier – call us on 0800 924 73651 if you’re in the UK or +44 161 869 80121 if you’re outside the UK. We’re here 24 hours a day, seven days a week
- Business – call us on 0345 605 23451 if you’re in the UK or +44 24 7684 20911 if you’re outside the UK. We’re here Monday to Friday from 8am to 8pm and closed on weekends.
1 To maintain a quality service, we may monitor or record phone calls. Call charges.
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