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My debit card PIN is locked or not working

How to unlock your debit card PIN

If you enter your PIN wrong three times in a row it will be locked. Here’s how to unlock it:

If you locked your PIN while paying for something
Visit one of our cash machines and enter the correct PIN. Select 'PIN services' and follow the instructions.

You can get a reminder if you’ve forgotten your PIN.

If you locked your PIN at a cash machine
You’ll need to call us:

  • Personal – call us on 03457 345 3451 if you’re in the UK or +44 24 7684 20991 if you’re outside the UK. We’re here Monday to Friday from 8am to 8pm, Saturdays from 9am to 5pm and closed on Sundays
  • Premier – call us on 0800 924 73651 if you’re in the UK or  +44 161 869 80121 if you’re outside the UK. We’re here 24 hours a day, seven days a week
  • Business – call us on 0345 605 23451 if you’re in the UK or  +44 24 7684 20911 if you’re outside the UK. We’re here Monday to Friday from 8am to 8pm and closed on weekends.

1To maintain a quality service, we may monitor or record phone calls. Call charges.

If your debit card PIN isn’t working

First, make sure you’re using the right PIN with the right card. You can get a reminder if you’ve forgotten your PIN.

If this doesn’t work, you’ll need to call us:

  • Personal – call us on 03457 345 3451 if you’re in the UK or +44 24 7684 20991 if you’re outside the UK. We’re here Monday to Friday from 8am to 8pm, Saturdays from 9am to 5pm and closed on Sundays
  • Premier – call us on 0800 924 73651 if you’re in the UK or +44 161 869 80121 if you’re outside the UK. We’re here 24 hours a day, seven days a week
  • Business – call us on 0345 605 23451 if you’re in the UK or +44 24 7684 20911 if you’re outside the UK. We’re here Monday to Friday from 8am to 8pm and closed on weekends.

1To maintain a quality service, we may monitor or record phone calls. Call charges.

 

 

 

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