-
The app
You can order a new card using the Barclays app – just follow these steps
- On your app's home page, select ‘Cards’
- Select the card that has been captured by a cash machine
- Select ‘Report damaged, lost or stolen’ to request a replacement
- Select ‘stolen’, enter a few details, then follow the instructions
You should receive your new card within five working days*
*Debit cards will be delivered to the address we hold on record for your account within five working days. This is dependant on standard Royal Mail second-class delivery to the UK. This service does not include credit cards. If a new PIN has been requested, you will receive this separately.
-
Online Banking
You can order a new card through Online Banking, if you’re registered.
Just follow these steps
- Log into Online banking
- Tap on the ‘Manage accounts’ tab in the top menu
- Select the ‘Report a damaged, lost or stolen card’ option in the ‘Card Services’ list and follow the instructions to request a replacement
You should receive your new card within five working days*.
* Debit cards will be delivered to the address we hold on record for your account within five working days. This is dependant on standard Royal Mail second-class delivery to UK customers. This service does not include credit cards. If a new PIN has been requested, you will receive this separately.
-
By phone
We’re experiencing a high number of calls at the moment, which is having a big impact on waiting times.
Calls may be recorded so that we can monitor the quality of our service and for security purposes.
To report your Barclays debit card stolen and order a replacement, contact us on one of the numbers below. You should receive your new card within five working days**.
Personal and Premier Customers
03457 345 345*
From abroad: +44 2476 842 099*Wealth Management Customers
Premier Global Clients (BI) - +44 (0) 162 468 4444 *Retail International Clients (BUK) - +44 (0) 162 468 4444 *
Wealth Client Services Onshore (BUK) - +44 (0) 207 761 5138 *
Wealth Client Services Offshore (BI) - +44 (0) 207 574 3008*
Business Customers - 0345 605 2345*
From abroad:
Lines are open 24 hours a day, 7 days a week.
To report your Barclaycard card lost, call 0800 151 0900 or 0333 200 9090 (+44 1604 230 230 if calling from abroad) to cancel your card and order a replacement.
Important information
*To maintain a quality service, we may monitor or record phone calls. Call charges
** Debit cards will be delivered to the address we hold on record for your account within five working days. This is dependant on standard Royal Mail second-class delivery to UK customers. This service does not include credit cards. If a new PIN has been requested, you will receive this separately.
-
Branch
You can report your Barclays debit card stolen at any of our branches. You should receive your replacement card within five working days*. In an emergency, you can use our temporary debit card replacement service in over 150 branches**.
Important information
* Debit cards will be delivered to the address we hold on record for your account within five working days. This is dependant on standard Royal Mail second-class delivery to UK customers. This service does not include credit cards. If a new PIN has been requested, you will receive this separately.
** Temporary debit card replacement terms and conditions: This service cannot be offered if your account has been open for less than 30 days. It’s available for replacement cards only – not for new customers or new accounts. We can only issue Temporary debit cards – not cash cards, credit cards or savings cards. Temporary cards issued in branch will have a new card number. If you have a personalised debit card, we’re not able to print your picture so you’ll receive a standard debit card. You must know your PIN as you’ll be asked to use this once the card has been issued, as a security measure. Additional identification or photo ID is required when using the Temporary replacement service.