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Mobile banking security and fraud

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Ways to get in touch

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  1. How safe is the Barclays app?
  • Contact us by phone
    Online fraud helpline

    • 0333 200 1014

      *

    The quickest way to speak to us is using 'Live chat' in our app. It's fast and secure, and our team are available 24/7.

    Opening times
    • 24/7

We’re receiving a high number of calls at the moment, which means it might take longer than we'd like for you to get through.

To help us support those who are in most urgent need, please check if our help centre has the information you need before calling us.

We know waiting to get through can be frustrating, and we're trying to help people as quickly as we can. Thanks for your patience and understanding.

Other ways to get in touch

Talk to us directly through social channels too. All of our genuine accounts have a verified tick or badge. We’ll never ask for your Telephone or Online Banking passcodes, PINs (including PINsentry) or card details. Please be aware of accounts imitating us under other names, or without our verified tick.

Apple user? Talk to us on Apple messages. Our genuine account has a black tick - so to make sure it's us you are talking to click on the 'l' next to our name and you'll see a verified tick and our official website 'barclays.co.uk'.

Message us at any time using ‘Contact us’ in your Barclays app or ‘Help and Support’ in Online Banking.

Messages are secure and our automated digital assistant is on hand to help 24 hours a day, 7 days a week. If you need more help, one of our team can also reply between 7am and 11pm.

You must be 16 or over to use the app or Online Banking. Terms and conditions apply.

If you’re deaf or hard of hearing and you use British Sign Language (BSL), you can use our SignVideo service to help you call any of our phone numbers and talk to us safely. It connects you to an interpreter who can translate sign language to spoken word for the advisor.

Keep in touch by Facebook to stay up to date with us. 

Subscribe to our YouTube channel and stay updated with everything we’re doing.

Connect with us on LinkedIn and get involved in discussions around the latest business topics.

Want to see how all our services are running? Check our status updates.

Our commitment to you

Our staff receive no sales incentives or commissions. Our only focus is to provide you with great service and help you meet your financial needs. If you need to contact us about our loans, mortgages, Online Banking or any other of our products or services, including current accounts, Premier banking or Business accounts, please choose the topic you need help with and we’ll give you the best contact options.

Concerned about fraud?

Contact us immediately if you’ve noticed any suspicious activity on your account or card.                      

Report fraud
Report a stolen card
Important information

1. You need to be 11 or over to use the app. Terms and conditions apply.