Contact us
Find the app help you need
Use our Barclays app help tool to find the information you need, or see how to get in touch, in just a few taps.
Are you registered for the app?
Are you having problems accessing or logging in to the app?
How to log in to/access the app
Once you’ve registered for the app, you’ll need to open it and identify yourself by using either
- The five-digit passcode you used at registration
Or
- Touch ID/fingerprint scanner or Face ID/face unlock (if these features are on your device and you’ve turned them on for the app)
Using Touch ID/fingerprint scanner
Touch ID/fingerprint scanner lets you log in to apps using your fingerprint (Touch ID on Apple, fingerprint scanner on Android devices). Once you’ve registered your fingerprint on your device, you can sign in by touching your finger or thumb on the home button. If the scan matches your profile, your device will unlock. You can use your passcode instead if you’d like to.
If you switch on Touch ID/fingerprint scanner, you’ll also be able to log in to the Barclays app using your five-digit passcode if you choose. To do this, tap ‘Cancel’ when asked to use your fingerprint.
Every now and then, we’ll also ask you to log in using your passcode – just to be sure you don’t forget it.
Using Face ID/face unlock
Face ID/face unlock uses your face to unlock your device and some of your apps (Face ID on Apple, face unlock on Android devices). It can be used instead of a passcode (although you’ll need to set a passcode to turn on this feature). Once you’ve set it up, you can unlock your device by simply looking at your screen.
You’ll also still be able to use your five-digit passcode to log in. To do this, tap ‘No thanks’ when asked to use your face. Every now and then, we’ll also ask you to log in using your passcode – just to be sure you don’t forget it.
Need help?
If you encounter an error code while trying to access the app please use our error code tool to get help for the most common error codes you see in the Barclays app and Online Banking.
For more information, you might find these pages helpful
- The Barclays app – ways to bank
- Service status – To check how our services are running and see our planned maintenance, head to status.uk.barclays or type ‘status.barclays’ into your browser
- Banking from home for how-to videos and guides
- If my fingerprint isn’t recognised, can I still access the Barclays app?
How to register for the Barclays app
To register for the app, you'll need
- A current account with us
- Your debit card and PIN
- Your mobile phone number
- An Apple iPhone, iPod Touch or iPad, or an Android mobile device
- The app installed on your device
- To follow the step-by-step guidance in the app – we’ve linked to a demonstration video below
You need to be 11 or over to use the app. Terms and conditions apply. The Barclays app only works with Android 8.0 and above, iOS 15 and above. Your service provider may charge for internet access from your phone.
Get the app
- Android
How-to videos
- Registering on an iPhone, iPod Touch or iPad
- Registering on an Android device
- Already registered on a device, but wanting to register a different one
If you get an error code during the registration process, please use our error code tool to get help with the most common errors you might see in the app and Online Banking.
For more information, you might find these pages helpful
- The Barclays app – ways to bank
- Service status – To check how our services are running and see our planned maintenance, head to status.uk.barclays or type ‘status.barclays’ into your browser
- Banking from home for how-to videos and guides
Are you having issues accessing a specific app feature?
What are you trying to do?
Do you want to find out more about the Barclays app?
How to open and manage accounts in the Barclays app
You can open a current and savings account in our app, even if you don’t bank with us yet. You can also join Barclays Blue Rewards to start collecting loyalty rewards.
To open an account, you’ll need to
- Log in to the app
- Tap on the ‘Products’ section
- Select the type of account you’d like to open – ‘Current accounts’, ‘Savings’ or ‘Barclays Blue Rewards’
- Read all the information provided and follow the instructions provided for each one of them
Account management in the app
| See your accounts in one place | View your PIN |
| Make payments to new people | Report your debit card lost and stolen |
| Transfer money between accounts | See and open savings accounts |
| Make international payments | Message us securely |
| Manage your standing orders | Pay in a cheque |
| View and download statements | Replace a damaged debit card |
| Verify yourself with app ID | See and manage your notifications |
For more information, you might find these pages helpful
- Banking from home for how-to videos and guides
How to make a payment or a transfer in the Barclays app
Make a payment to someone new
- Log in to your Barclays app and tap ‘Pay & Transfer’
- Tap ‘Pay a recent or new payee’
- Select the account you want your payment to come from and then tap ‘To’
- Then tap ‘Add/select payee’
- Follow the on-screen instructions
Make a payment to someone you’ve paid before
- Log in to your app and tap ‘Pay & Transfer’.
- Tap ‘Pay a recent or new payee’,
- Follow the on-screen instructions
How-to videos
- Watch our video on how to make a payment in the Barclays app
- Watch our video on how to make an international payment in the Barclays app
- Watch our video on how to make a transfer between accounts
- Watch our video on how to pay a cheque in the app
Payment limits in the app
When you use your app, the total daily payment limit to someone you’ve paid before is
- £10,000 for personal current accounts
- £30,000 for Premier accounts
- £50,000 for Business accounts
If you’re paying someone for the first time, the limit for all account types is £2,000.
To make payments over these limits, you’ll need to visit a branch. Using the app, log in and use your debit card details and CVV to make the payment. Once done, you’ll be given the option to save the details. When making transfers between your accounts with us in the app, the transaction limit is £250,000. If we decide to increase or decrease the daily limit, we’ll let you know two months before we do so.
For more information, you might find these pages helpful
- Pay in a cheque without paying us a visit
How to see statements in the Barclays app
You can securely view your statements and documents in your app by following these steps
- Log in
- Tap on the ‘More‘ menu
- Select ‘View statements and documents’
Or
- Log in
- Tap the account you’d like to see
- Select the ‘Manage’ tab
- Select ‘Statements’
You can use the app to go paperless and only receive digital statements
- Tap ‘More’, then ‘Settings’
- Choose ‘Statement/letter preferences’
- Select ‘Go paperless for all accounts’
For more information, you might find these pages, videos and guides helpful
- How long is my statement available for viewing online?
- How can I view Online Statements?
- Service status – To check how our services are running and see our planned maintenance, head to status.uk.barclays or type ‘status.barclays’ into your browser
- Go paperless for all your statements and documents
Contacting us
If you need help with something else, please go back to ‘Contact us’ and choose the topic you’re looking for.
You can also message us in your app.
If you’d like to give us a call, have a look at the ‘Get in touch’ section below.
More about the Barclays app
The app is a secure way to
| See accounts in one place | View your PIN |
| Make payments to new people | Report your debit card lost and stolen |
| Transfer money between accounts | See and open savings accounts |
| Make international payments | Message us securely |
| Manage your standing orders | Pay in a cheque |
| View and download statements | Replace a damaged debit card |
| Verify yourself with app ID | See and manage your notifications |
| Check your balance | Change your cash machine limit |
… and much more.
Download the app from your device’s app store and register to take control of your money.
- Android
For more information, you might find these pages helpful
- Banking from home for how-to videos and guides
- Our mobile banking guarantee