How do I claim on my travel insurance?
If it’s not an emergency, you can make a claim in your Barclays app1. Once you’re logged in:
1. Go to ‘Products’, ‘Insurance’, ‘Travel and Breakdown Insurance’ and view your pack
2. Select ‘Make a claim’.
You can also do this online.
Claim by phone
Travel Pack
Emergency claims
Call 0800 158 2684
From abroad +44 1603 604976
We’re here 24 hours a day, 365 days a year.
Non-emergency claims
Call 0800 404 6856
From abroad +44 1603 604964
Opening times
Monday to Friday – 8am to 6pm
Saturday – 8am to 4pm
Travel Plus Pack
Emergency claims
Call 0800 404 6853
From abroad +44 1603 604961
We’re here 24 hours a day, 365 days a year.
Non-emergency claims
Call 0800 404 6856
From abroad +44 1603 604964
Opening times
Monday to Friday – 8am to 6pm
Saturday – 8am to 4pm
Contact Us
Still have a question? Take a look at your contact options.
Contact Us
Travel Packs - claims and help
Log in to message us now
Contact us by phone
Barclays Packs Helpline
Closed nowLandline:0800 158 3199*
- Mon
- 8.00am to 6.00pm
- Tue
- 8.00am to 6.00pm
- Wed
- 8.00am to 6.00pm
- Thu
- 8.00am to 6.00pm
- Fri
- 8.00am to 6.00pm
- Sat
- 8.00am to 6.00pm
- Sun
- Closed
- Public holiday
- 9.00am to 5.00pm
- Important Information
- *
We’re experiencing a high number of calls at the moment, which is having a big impact on waiting times.
Calls may be recorded so that we can monitor the quality of our service and for security purposes.
Current account travel insurance - claims
Contact us by phone
Additons Active travel insurance - claims
Open 24/7, including holidaysLandline:0800 158 2385*
From abroad:+44 1603 603 336*
Additions Plus travel insurance - claims
Open 24/7, including holidaysLandline:0800 051 3473*
From abroad:+44 1603 208 033*
- Important Information
- *
We’re experiencing a high number of calls at the moment, which is having a big impact on waiting times.
Calls may be recorded so that we can monitor the quality of our service and for security purposes.
Standalone travel insurance - claims and help
Contact us by phone
For policies taken out after 29 November 2010
Closed nowFrom abroad:+44 (0) 1422 327 198*
Policies taken out on or after 29 November 2010 are administered by FirstAssist Insurance Services Limited. First Assist Travel Insurance policies start with prefix BTW/BTT.
- Mon
- 8.00am to 7.00pm
- Tue
- 8.00am to 7.00pm
- Wed
- 8.00am to 7.00pm
- Thu
- 8.00am to 7.00pm
- Fri
- 8.00am to 7.00pm
- Sat
- Closed
- Sun
- Closed
- Public holiday
- Closed
Premier banking
Open 24/7, including holidaysLandline:0800 924 7365
The quickest way to speak to us is using 'Live chat' in our app. It's fast and secure, and our team are available 24/7.
For policies taken out before 29 November 2010
Open now until 10pmLandline:0800 068 8188*
Policies taken out before 29 November 2010 are administered by Aviva Insurance UK Limited. Aviva Travel Insurance policies start with prefix BTA.
- Mon
- 8.00am to 10.00pm
- Tue
- 8.00am to 10.00pm
- Wed
- 8.00am to 10.00pm
- Thu
- 8.00am to 10.00pm
- Fri
- 8.00am to 10.00pm
- Sat
- 8.00am to 6.00pm
- Sun
- 10.00am to 4.00pm
- Public holiday
- 10.00am to 4.00pm
- Important Information
- *
We’re experiencing a high number of calls at the moment, which is having a big impact on waiting times.
Calls may be recorded so that we can monitor the quality of our service and for security purposes.