We’re now back up and running. For any outstanding issues, please  visit our FAQs

How to make a complaint

We’re incredibly sorry if you were affected by the technical issues we had with some of our services on the weekend of 31 January. We’re now back up and running

Help after our tech issues

Here are answers to some common questions we’re being asked about our recent tech issues.

Visit our FAQs

How to make a complaint

If you want to make a complaint, including about our recent technical issues, here’s how you can contact us.

  • From the UK: 0800 282 390
  • From abroad: +44 (0)207 116 7488

To maintain a quality service, we may monitor and record phone calls. Call charges.

To make a new complaint

Select option 1 when you call. We’re here Monday to Friday, from 8am to 8pm, and Saturday from 9am to 5pm.

To talk to us about an existing complaint

Select option 2 when you call, then select the type of complaint you’re calling about and we’ll connect you to the right team. We’re here Monday to Friday, from 8am to 8pm.

You can send a letter about your complaint to this address:

Freepost Barclays Customer Relations

That’s the full address – there’s no postcode.

You don’t need to use a stamp, but please remember that how quickly you receive a reply will depend on the postal service.

If you want to talk about your complaint with someone face to face, please visit one of our branches. Find your nearest branch.

I’ve made a complaint, what happens next?

Once you’ve made a complaint, we'll aim to get back to you as soon as possible. We’ll confirm that we’re looking into your complaint and when you can expect a response. We'll also give you a unique reference number so we can find your record quickly. 

We’ll always contact you to discuss our final response. We’ll explain what we’ve found, what we plan to do as a result and why we made the decision. This may be over the phone, by email or by post.

We aim to deal with complaints as quickly as possible and we’ll keep you updated.

We’ll give you regular updates, but if you feel there’s extra information that will help us resolve your complaint, please call us on one of these numbers.

  • From the UK: 0800 282 390
  • From abroad: +44 (0)207 116 7488

To maintain a quality service, we may monitor and record phone calls. Call charges.

Select option 2 when you call, then select the type of complaint you’re calling about, so we can connect you to the right team.

Lines are open Monday to Friday 8am to 8pm.

We’re sorry if you’re not happy with the decision we've taken. If you wish to take your complaint further, you can ask the Financial Ombudsman Service to look into it for you.

The Financial Ombudsman is a free, independent service for resolving disputes between customers and financial services institutions. You'll need to contact them within 6 months of our final response letter – and they'll ask to see the letter as summary of our investigation of your complaint.

Online

You can contact the Financial Ombudsman on their website:

www.financial-ombudsman.org.uk/make-complaint

You can email the BBRS at contactus@thebbrs.org

Phone

You can call the Financial Ombudsman Service using with the following numbers.

  • From a UK landline: 0800 023 4567
  • From a UK mobile: 0300 123 9123

Calls to 0800 numbers are free when calling from a UK landline. 03 numbers cost no more than a national rate call and are included in inclusive minutes for mobiles. Charges may apply when calling from abroad.

Post

You can write to the Financial Ombudsman Service at the following address:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR