PINsentry for Online Banking
PINsentry gives you an eight-number code that you can use to log in to Online Banking or authenticate certain transactions.
There are two types:
- Mobile PINsentry – you can use this in the Barclays app, and you don’t need a card reader or your debit card. You’ll need to register for our app, if you don’t already have it
- PINsentry card reader – this is a device you use with your debit card to get the code.
We can also send you an audio accessible card reader, if needed.
If you don't have a Chip & PIN debit card, we'll send you an authentication card when you register for Online Banking.
Find out more about PINsentry or audio accessible PINsentry.
Using PINsentry
- Pay someone new or a company whose details aren’t on our system
- Make international payments
- Change your details
- Set up and manage your regular payments
- Share your data through Open Banking.
Getting PINsentry
To get it, log in to Online Banking as usual then:
- Go to ‘Manage accounts’
- Select ‘View all online services’
- Choose ‘Order’
- Then ‘Upgrade to PINsentry’.
Contact Us
Still have a question? Take a look at your contact options.
Contact Us
Get in touch
Contact us by phone
Digital helpdesk
Closed nowLandline:0345 600 2323* +
From abroad:+44 247 684 2063* +
Speak to us directly using ‘Chat’ in our app. It’s secure, easy to use, and we’re available 24 hours a day, 7 days a week. We’ll send you a notification when we reply, so there’s no need to wait in the app. You must be 16 or over to use the app. Terms and conditions apply.
- Mon
- 9.00am to 5.00pm
- Tue
- 9.00am to 5.00pm
- Wed
- 9.00am to 5.00pm
- Thu
- 9.00am to 5.00pm
- Fri
- 9.00am to 5.00pm
- Sat
- Closed
- Sun
- Closed
- Public holiday
- Closed
Premier banking
Open 24/7, including holidaysLandline:0800 924 7365
The quickest way to speak to us is using 'Live chat' in our app. It's fast and secure, and our team are available 24/7.
Unable to log in?
Closed nowLandline:0345 734 5345
From abroad:+44 24 7684 2100
- Mon
- 8.00am to 8.00pm
- Tue
- 8.00am to 8.00pm
- Wed
- 8.00am to 8.00pm
- Thu
- 8.00am to 8.00pm
- Fri
- 8.00am to 8.00pm
- Sat
- 9.00am to 5.00pm
- Sun
- Closed
- Public holiday
- Closed
- Important Information
- *
We’re experiencing a high number of calls at the moment, which is having a big impact on waiting times.
Calls may be recorded so that we can monitor the quality of our service and for security purposes.
- +
To protect your security, this feature will be enabled up to 10 working days after you register for the Barclays app.
You need to be 16 or over to use the app. Terms and conditions apply.
- View our complete contact directory