What do I do if I have the Barclays app and my phone is lost or stolen?
To help protect your money, please take these steps as soon as possible:
- Call us on 03457 345 3451 or visit one of our branches to cancel your app registration on the missing phone and tell us if you think you’ve been the victim of fraud or a scam
- Tell your mobile phone provider so they can make sure you aren’t charged for any data or calls
- If your phone was stolen, report it to the police by calling 101
See what to do if you’ve lost your phone and have Apple Pay or Google Wallet set up.
We’re here 24 hours a day seven days a week. To maintain a quality service, we may monitor or record phone calls. Call charges.
Contact Us
Still have a question? Take a look at your contact options.
Contact Us
Get in touch
Contact us by phone
Online fraud helpline
Open 24/7, including holidaysLandline:0333 200 1014*
The quickest way to speak to us is using 'Live chat' in our app. It's fast and secure, and our team are available 24/7.
- Important Information
- *
We’re experiencing a high number of calls at the moment, which is having a big impact on waiting times.
Calls may be recorded so that we can monitor the quality of our service and for security purposes.
You need to be 16 or over to use the app. Terms and conditions apply.
- View our complete contact directory