How safe is the Barclays app?
Our app has been tested independently to make sure it protects your financial and personal details. We’ve been awarded:
- The British Standards Institute international ISO 27001certification
- The British Standards Institute for Secure Digital Transactions.
If you make a payment using any of the app’s services, you’re also automatically protected by our Online and Mobile Banking Guarantee if you’re an innocent victim of fraud. If that happens, we’ll refund any money taken from your account.
For more information, see our security page.
Contact Us
Still have a question? Take a look at your contact options.
Contact Us
Get in touch
Contact us by phone
Digital helpdesk
Closed nowLandline:0345 600 2323* +
From abroad:+44 247 684 2063* +
Speak to us directly using ‘Chat’ in our app. It’s secure, easy to use, and we’re available 24 hours a day, 7 days a week. We’ll send you a notification when we reply, so there’s no need to wait in the app. You must be 16 or over to use the app. Terms and conditions apply.
- Mon
- 9.00am to 5.00pm
- Tue
- 9.00am to 5.00pm
- Wed
- 9.00am to 5.00pm
- Thu
- 9.00am to 5.00pm
- Fri
- 9.00am to 5.00pm
- Sat
- Closed
- Sun
- Closed
- Public holiday
- Closed
Get help with a payment you’ve made
Open now until 8pmLandline:+44 345 975 7575
Telephone Banking opening times
- Mon
- 8.00am to 8.00pm
- Tue
- 8.00am to 8.00pm
- Wed
- 8.00am to 8.00pm
- Thu
- 8.00am to 8.00pm
- Fri
- 8.00am to 8.00pm
- Sat
- 9.00am to 5.00pm
- Sun
- Closed
- Public holiday
- Closed
Unable to log in?
Open now until 8pmLandline:0345 734 5345
From abroad:+44 24 7684 2100
- Mon
- 8.00am to 8.00pm
- Tue
- 8.00am to 8.00pm
- Wed
- 8.00am to 8.00pm
- Thu
- 8.00am to 8.00pm
- Fri
- 8.00am to 8.00pm
- Sat
- 9.00am to 5.00pm
- Sun
- Closed
- Public holiday
- Closed
- Important Information
- *
We’re experiencing a high number of calls at the moment, which is having a big impact on waiting times.
Calls may be recorded so that we can monitor the quality of our service and for security purposes.
- +
To protect your security, this feature will be enabled up to 10 working days after you register for the Barclays app.
You need to be 16 or over to use the app. Terms and conditions apply.
- View our complete contact directory