Struggling to make payments on my mortgage
If you’re worried about making payments or have missed a payment, we’re here to help. Please let us know as soon as you can, so we can look into the best ways to support you.
If you’ve missed a payment but you have the funds ready, you can make a payment using your app or call us on 0333 202 7407.
Ways we can help
Talking to us about your money worries won’t affect your eligibility to borrow from us in the future.
Check our mortgage support pages for the latest guidance.
You can also get help on our money worries page.
Call us
Please call us on 0333 202 7407. We’re here Monday to Thursday from 8am to 8pm, on Fridays 8am to 6pm and Saturdays from 9am to 1pm.
Your home may be repossessed if you do not keep up repayments on your mortgage.
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Mortgages
Open now until 8pmLandline:0333 202 7580
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- 7.00am to 8.00pm
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- Wed
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- Thu
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- Fri
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- Sat
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- Sun
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- Public holiday
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