What should I do if I’m having problems logging in to Online Banking?
Head to our Online Banking log-in page, where you’ll find tips on how to use your PINsentry card reader. You’ll also find out how to log in if you’ve either lost your PINsentry or don’t have it to hand.
You can also watch our Online Banking video guides or, if you prefer to read the information, visit our Logging in to Online Banking page.
If you’re having problems with your computer or browser and you’re not registered for the Barclays app or Telephone Banking, you could try logging in to our mobile site.
If you still need help or have any questions, call us on 0345 600 2323*+ (outside the UK dial +44 247 684 2063*+).
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Contact Us
Get in touch
Contact us by phone
Digital helpdesk
Open now until 5pmLandline:0345 600 2323* +
From abroad:+44 247 684 2063* +
Speak to us directly using ‘Chat’ in our app. It’s secure, easy to use, and we’re available 24 hours a day, 7 days a week. We’ll send you a notification when we reply, so there’s no need to wait in the app. You must be 16 or over to use the app. Terms and conditions apply.
- Mon
- 9.00am to 5.00pm
- Tue
- 9.00am to 5.00pm
- Wed
- 9.00am to 5.00pm
- Thu
- 9.00am to 5.00pm
- Fri
- 9.00am to 5.00pm
- Sat
- Closed
- Sun
- Closed
- Public holiday
- Closed
Unable to log in?
Open now until 8pmLandline:0345 734 5345
From abroad:+44 24 7684 2100
- Mon
- 8.00am to 8.00pm
- Tue
- 8.00am to 8.00pm
- Wed
- 8.00am to 8.00pm
- Thu
- 8.00am to 8.00pm
- Fri
- 8.00am to 8.00pm
- Sat
- 9.00am to 5.00pm
- Sun
- Closed
- Public holiday
- Closed
- Important Information
- *
We’re experiencing a high number of calls at the moment, which is having a big impact on waiting times.
Calls may be recorded so that we can monitor the quality of our service and for security purposes.
- +
To protect your security, this feature will be enabled up to 10 working days after you register for the Barclays app.
You need to be 16 or over to use the app. Terms and conditions apply.
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