Problems with PINs or cards when using a PINsentry card reader
You need your debit card PIN to use the card reader. If you’ve forgotten your PIN, you can get an instant PIN reminder.
If you’re registered for our app, you can also use Mobile PINsentry.
You may see one of these reasons on your card reader if there’s a problem with either your PIN or card.
‘PIN locked’ message on PINsentry card reader
If you get your PIN wrong three times, your debit card will be locked. To unlock it, you’ll need to visit a cash machine.
‘Last PIN try’ message on PINsentry card reader
If you enter the wrong PIN twice, your card reader will say 'Last PIN try'. If you get it wrong a third time, your PIN will be locked.
When 'Last PIN try' shows, you’ll need to press 'Enter'. Then you can enter your PIN again.
‘This card is not accepted’ or ‘Card not accepted’ message on PINsentry card reader
This could be because your card is damaged or you’re using the wrong card:
- Make sure you’re using your current Barclays debit card
- If your card is damaged, you can order a new one.
If your card doesn’t have a chip, you should’ve received an authentication card when you registered for PINsentry.
You can order a new one by calling us:
- Personal – call us on 03457 345 3451 if you’re in the UK or +44 24 7684 20991 if you’re outside the UK. We’re here Monday to Friday from 8am to 8pm, Saturdays from 9am to 5pm and closed on Sundays
- Premier – call us on 0800 924 73651 if you’re in the UK or +44 161 869 80121 if you’re outside the UK. We’re here 24 hours a day, seven days a week
- Business – call us on 0345 605 23451 if you’re in the UK or +44 24 7684 20911 if you’re outside the UK. We’re here Monday to Friday from 8am to 8pm and closed on weekends.
1 To maintain a quality service, we may monitor or record phone calls. Call charges.
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