What should I do if I get an error message when trying to update my personal contact details in Online Banking?
If you’ve tried to update your contact details in Online Banking, but you’ve received an error message, it could be that you have more than one account with us that would be affected, or that you’ve recently updated your details already.
If you’ve received any error message, call our Online Banking helpdesk on 0345 600 2323*+ (outside the UK +44 247 684 2063*+).
Remember not to email us asking to change your contact details – email’s aren’t secure and we want to make sure that we only change your address if we know it’s you who’s asked us to.
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