How do I get my money back if a Direct Debit I cancelled is paid out?
If you’ve cancelled a Direct Debit before 5:30pm on the working day before the payment was due to be made, and a further payment has been taken, you’re entitled to a refund under the Direct Debit Guarantee.
To get your refund, first contact the company that took the payment to see if they can refund you. If you still need help, you can call Telephone Banking on 0345 734 5345 (outside the UK +44 247 684 2100) and we’ll do our best to help you.
* To maintain a quality service, we may monitor or record phone calls. Call charges
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Speak to us directly using ‘Chat’ in our app. It’s secure, easy to use, and we’re available 24 hours a day, 7 days a week. We’ll send you a notification when we reply, so there’s no need to wait in the app. You must be 16 or over to use the app. Terms and conditions apply.
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Open now until 8pmLandline:+44 345 975 7575
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Open now until 8pmLandline:0345 734 5345
From abroad:+44 24 7684 2100
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- Important Information
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We’re experiencing a high number of calls at the moment, which is having a big impact on waiting times.
Calls may be recorded so that we can monitor the quality of our service and for security purposes.
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To protect your security, this feature will be enabled up to 10 working days after you register for the Barclays app.
You need to be 16 or over to use the app. Terms and conditions apply.
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