Help with Savings and investments Accounts
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When will my reduced offset mortgage payments show on my account?
Discover when you will find reduced payments on your account.
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Why hasn’t a debit card payment been debited from my account balance?
This could be because the merchant hasn’t yet claimed the payment – it can take them a few days to do so. We explain more about this here.
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How can I set up and amend third parties to manage my account for me?
You can set up and amend third parties to manage your Smart Investor account for you.
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Can I register for the Barclays app if my business account has more than one signatory?
You can if all signatories have signed an agreement allowing you mobile access. Find out more here.
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Can I get an arranged overdraft on my account when I switch to Barclays?
See how you can apply for an overdraft for your new account when you switch to Barclays.
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Can I register more than one Business current account for the Barclays app?
This depends if your current accounts are related to the same business or not. You can find out more here.
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Your cash machine didn't give me my money but my account has been debited. What do I do?
Find the number to call if a Barclays cash machine didn't give you the amount you requested but still debited your account, or visit a branch.
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What do I need to open a student or graduate account in one of our branches?
Here’s the information we need from you in order to open an account.
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How a contactless payment to Transport for London (TfL) appears on your account
The charge for using your Barclays contactless card on Transport for London services usually takes a few days to show up. find out more here.
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How to order a temporary debit card
If you need to instantly replace your debit card, you can do this at any of the 267 branches that offer this service. Find out more here.
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