Closing your instant cash ISA
If you’d like to close your ISA you can do it in the app, Online Banking, with us in person, or by post. Before you do, there are a few things to consider.
You can only pay into one cash ISA each tax year. That means if you close a cash ISA in the same year you paid into it, you can’t pay into another one until the next tax year.
If you want to move your cash ISA to a new provider, you’ll need to ask them to arrange the transfer and keep the account open until they’ve done that.
If you have other accounts with us, you can close your instant cash ISA any time for free. Make sure your account balance is £0 first.
If this is your only account with us, you’ll need to close it over the phone, in person, or by post.
In the app
Send us a message from the ‘Help’ section of the app, and ask us to close your account.
In Online Banking
Go to ‘Manage accounts’, then select ‘Close an account’ and follow the instructions.
You can also send us a message from the ‘Help’ section of Online Banking and ask us to close your ISA.
In person
When you visit us, we might ask you for photo ID. Please bring your debit card and chequebook with you, if you have them.
By post
Print and fill out an account closure form. If you have a joint account, all the account holders need to sign it.