What is ‘Visa Secure’ for online debit card payments?
Visa Secure (formerly known as Verified by Visa) helps protect your account against fraud and unauthorised use.
We work with Visa to give you greater protection against fraudsters – you’ll see its logo next to ours on a new verification screen which may pop up when you pay online.
New rules on payment services mean you’ll sometimes be asked to prove it really is you when making some online purchases.
You’ll have a choice of three ways to confirm it’s you
- The Barclays app (make a few taps on your screen)
- Text message (type in a code sent to your mobile)
- PINsentry card reader (use it with your card to generate a code)
The quickest and easiest way to confirm is by using the Barclays app.
Watch our video which explains the process in more detail, and find out more on how the changes could affect you.
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Contact us by phone
Using Verified by visa with your debit card
Open 24/7, including holidaysLandline:0333 202 7464*
Using Verified by Visa and Mastercard Identity Check with your Barclaycard
Open 24/7, including holidaysLandline:0800 161 5306
Available 24 hours a day, seven days a week, including bank holidays
- Important Information
- *
We’re experiencing a high number of calls at the moment, which is having a big impact on waiting times.
Calls may be recorded so that we can monitor the quality of our service and for security purposes.
- View our complete contact directory