Access your money abroad in an emergency
If you’ve lost your debit card, or it’s been stolen
If your debit card from us has been lost or stolen while you’re abroad, we can arrange for emergency cash to reach you within three days. We’ll also send a replacement card to your home address.
Call +44 2476 842 0991 and select option 1 for immediate help. Lines are open 24 hours, 7 days a week.
If you have your debit card
You can use your debit card to withdraw cash from any Visa cash machine abroad. You’ll be charged a 2.99% transaction fee for any withdrawals in a currency that’s not sterling. Please check for other fees that the cash machine provider might charge.
Find more information about exchange rates and charges when you use your debit card abroad.
If you have an account with a bank where you are
You can transfer money from your account with us into your international bank account in the Barclays app.
Log in and select ‘Pay & Transfer’, then ‘International Payment’.
If you’re not registered for the app, or would like more information about transferring money abroad, please have a look at our international payments service.
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Contact us by phone
Report a lost or stolen debit card
Open 24/7, including holidaysLandline:0800 400 100* +
From abroad:+44 2476 842 099* +
If you have registered for the Barclays app you can simply sign into the app and tap on ‘Account management’ on the home screen or in the side menu and then on ‘Report a card lost or stolen'. Select option 1 to report your debit card lost or stolen or request emergency cash when you’re abroad. Speak to us directly using ‘Chat’ in our app. It’s secure and easy to use – and our team is available 24/7. We’ll send you a notification when we reply, so there’s no need to wait in the app.
Wealth Client Services Onshore (BUK)
Open 24/7, including holidaysFrom abroad:+44 (0) 207 761 5138 *
Wealth Client Services Offshore (BI)
Open 24/7, including holidaysFrom abroad:+44 (0) 207 574 3008*
- Important Information
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We’re experiencing a high number of calls at the moment, which is having a big impact on waiting times.
Calls may be recorded so that we can monitor the quality of our service and for security purposes.
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To protect your security, this feature will be enabled up to 10 working days after you register for the Barclays app.
You need to be 16 or over to use the app. Terms and conditions apply.
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