Help with The Barclays app Mobile PINsentry
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These FAQs may
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Audio Accessible PINsentry Card Reader
Find out how to use the accessible PINsentry card reader with Barclays Online Banking.
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PINsentry card reader lost, stolen or not working
You can either order a new PINsentry card reader or change the batteries yourself. Find out how
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Logging in to Online Banking without a PINsentry card reader
You may be able to use either Mobile PINsentry or a passcode and memorable word to log in. Find
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Problems with PINs or cards when using a PINsentry card reader
This means you've typed the wrong PIN into your PINsentry 3 times. Find out how to unlock it here.
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How do I set up my memorable word and passcode in Online Banking?
We’ll show you how here, but you need a PINsentry card reader to set these up.
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Mobile PINsentry for Online Banking
There are two ways you can do this, depending on whether you’re logged in or not. We’ll explain each way here.
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PINsentry for Online Banking
They both enable you to access Online Banking, just in different ways.
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Guide to PINsentry
PINsentry is a more secure way to verify your identity when you log in to Online Banking.
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PINsentry card readers for Online Banking
See the steps you need to take to generate a PINsentry code for Barclays Mobile Banking here.
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Neurodiversity
If you have difficulty with words and numbers, we’ve got a range of services designed to help.
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