Chat to us online
If you already bank with us, you can open a chat in Online Banking.
Find the right deal for you
We’ll show you how to get a mortgage from start to finish, including what you need to tell us and the steps you’ll need to take.
How do I know if I qualify for a mortgage? The first step is to complete an Agreement in Principle to see if you could borrow the amount you need from us. We’ll tell you whether we can definitely lend to you when you submit your mortgage application. The amount we agree to lend could change based on the information and documents you submit with your application.
How do I get approved for a mortgage? When you apply for a mortgage, we’ll ask you to speak to us at a branch or by phone and provide some documents that show us proof of your income. We’ll talk to you about your finances and personal situation, and go through your regular spending commitments and any debts you might have. Then we’ll recommend a mortgage that we think is right for you. If you agree, we’ll check your credit history and help you submit your application. Then we’ll aim to tell you as quickly as possible whether we can offer you a mortgage – and we might
How long does it take to approve my mortgage application? It depends on your situation, but we’ll aim to give you a decision as quickly as possible. On average, it usually takes about four to six weeks. We might need to ask you some more questions, so look out for any messages, emails or letters from us after you submit your application.
If you already bank with us, you can open a chat in Online Banking.
Lines are open Monday to Friday from 7am to 8pm, and from 7am to 5pm at weekends.