Introducing our new mortgage system

We'll soon be moving to a new mortgage application experience.

You spoke, we listened and built you something better.

With a joined-up approach across Affordability calculator, Agreement in Principle and Application.

Let's show you around.

Already launched is the new Affordability calculator.

It has simplified questions an enhanced user experience and we think it looks nicer too.

We've also got a new Agreement in Principle especially for brokers with an AIP certificate now available.

And you’ll like this any info you add to an AIP will be pre-populated in the application so you don't have to re-enter anything.

Now, let's walk you through changes to the Application journey.

We've redesigned it so it's simpler intuitive, and much more flexible.

It's quicker to complete with fewer questions.

‘How to’ support is now embedded.

Attaching documents is far easier.

Simply drag and drop the files you need with now triple the file size added.

And there's enhanced application tracking with notifications and alerts making it much easier to follow your client through to completion.

This new application experience is for Residential at first but will soon include Buy to Let and there's lots more on the way too.

Welcome to your new mortgage application experience.

Barclays Intermediaries How to manage admins In this video, we'll take you through the broker hub, showing you how to add an admin, or multiple admins so that they can receive notifications on your cases.

To add or remove an admin, from the broker hub, start by selecting ‘Edit My Details’.

Then under ‘Request a Change’, click ‘Manage admins’.

When you first go to manage admins, you’ll need to select ‘Add new admin’.

If your company has an admin email address, you can select the whole distribution as admins.

To add individual new admins, select ‘Add’ from the list of emails registered with Barclays.

You can then confirm your selection by pressing ‘Add admin’.

All your existing admins will show in this list.

If you want to remove an admin, find it in the list of ‘Your Admins’, click ‘Remove’ and confirm by pressing the ‘Remove admin’ button.

Admins managed easily in the Intermediaries Hub.

Barclays Intermediaries How to manage your applications from our previous residential or BTL system This video shows you how to manage your pipeline and access your applications that were started from our old residential application system that aren’t yet completed.

From the Hub homepage, select ‘Submit an application’.

Then click on ‘Buy To Let’.

You can see a list of existing cases at the bottom of the screen.

If you can’t find the case you’re looking for, add the details in the search here.

Remember, you can continue to track applications submitted through our old residential application system as normal.

And if you need to amend an application submitted in our old system, you can still access the form or our LiveChat functionality via the Intermediary website.

And that’s it.

Barclays Intermediaries How to port an existing mortgage In this video, we’ll show you how to port an existing Barclays mortgage.

To begin, under the ‘Loan & product details’ section of an application you’ll need to select that there’s a porting need by clicking ‘Yes’.

Next, you’ll need to provide the account number of the mortgage which is being ported.

The system will show you the details of the account number you’ve entered.

If you click ‘Show details’, you’ll be able to see further account information too.

You’ll also be able to see if there is more than one mortgage attached to that property and select the mortgage or mortgages to be ported.

You’ll be able to select whether to port the full remaining balance of the mortgage or part of it, as well as the term and repayment type.

If you’re not porting the full remaining balance select ‘No’ before entering the porting amount and terms.

If the client wants to borrow additional funds, you can also select that here.

Finally, you can select the mortgage product you want and that’s it for the porting section.

Barclays Intermediaries How to select different purchase types In this video, we’ll show you how to submit applications for different purchase types.

Under the ‘Loan & product details’ section of an application, select the purchase type.

Now, for shared ownership, enter the purchase price and market value Which will calculate the ownership share.

When you enter the loan amount required, this will calculate the deposit and loan to value.

Remember to add in the rental payment too.

For shared equity, enter both the purchase price and loan amount as well as the shared equity loan amount and interest rate.

For a discounted market sale, enter in the purchase price and market value of the property.

We’ll then calculate the loan to value, as well as the loan to value for product selection ensuring the correct product is selected.

For family springboard, enter in the market value of the property and the loan amount required.

For properties in Scotland, the market value will need to be entered as well.

We’ll then calculate the loan to value and now you can select your product.

Barclays Intermediaries How to submit an application In this video, we’ll show you how to submit an application.

As you progress through, the screens will highlight the key information you need to be aware of and the data you need to input.

Start in the ‘Your details’ section, where you’ll select your Procuration fee scheme.

Click on the arrow icon here to open this page.

Next, fill in your client’s information in the ‘Client details’ section.

After these first two sections have been completed you can go through the blue highlighted sections in any order.

You can also go back and edit details by clicking on the pen icon.

Follow your progress in each section by viewing the tracking bar along the top.

For guidance on what information we need, click on the blue links under the relevant questions.

To provide more accurate decisions we’ve improved how we capture information on income and commitments.

As you progress through the application important documents such as the Lending decision certificate, if applicable will become available in the ‘Important documents’ section.

You can attach documents either from the initial lending decision or prior to submitting the application.

If you’ve chosen to pay your fees upfront the payment method can be selected, and fees can be paid at this point.

And that’s it, your application will be submitted.

Barclays Intermediaries How to manage documents In this video, we’ll show you how to upload mortgage application documents.

We have an enhanced document management process that lets you attach bigger file sizes.

After completing the ‘Lending decision’ and ‘Review application’ sections you have the option to upload your documents.

There are two ways you can do this.

You can click on ‘Browse files’ to manually select the documents.

Or you can drag and drop your files.

We accept multiple file types and the maximum upload size is 15 MB.

After selecting the relevant documents, the files should appear here where you can review them in handy pop-up preview screens.

You can re-upload them if there’s an issue or delete them if necessary.

Under ‘Step 3’, you’ll need to link your uploaded documents to the correct documents required.

For example, you can select the documents you want to use for ‘Payslips’.

You can also attach a document and link it to multiple case requirements such as ‘Proof of address’ or ‘Proof of salary credit’.

If you’re not expecting any additional documents from your client tap ‘No’ then ‘Save changes’ to continue and you’ll return to the Documents Preview screen where you’ll see ‘Documents linked’ next to one of the case requirements.

If you are expecting any additional evidence documents from your client which haven’t yet been uploaded click on the ‘Yes’ button and then ‘Save changes’.

Once again you’ll return to the Documents Preview Screen where you’ll see the status ‘MORE DOCUMENTS EXPECTED’ next to one of the case requirements.

Be aware, any documents that have not been linked to a case requirement will be removed as you leave this page.

For a joint application, click ‘Next applicant’.

You can reuse any documents already uploaded with the previous applicant by simply clicking the ‘Reuse Documents’ option.

Then, documents will need to be linked for the additional applicant.

And that’s it.

Barclays Intermediaries How to track your mortgage applications With the Intermediary Hub, you can view your cases by selecting the AIP or application number you’d like to view.

You can track the status of your AIP here and when you’re ready, you can start your application.

Here, you can track the status of your pre-submitted applications as well as seeing any documents you’ve already uploaded.

And you can track the progress of your submitted applications here.

You’ll be able to se what documents have been uploaded what documents are outstanding and what documents have been underwriter accepted.

You can also view rejected documents and see the actions you need to take.

Next, you can view the status of your valuation.

Once your valuation has been completed, you can check the status of your ‘Post-offer’ and you can also download the offer documents.

And if you want to track the ‘Completion’ stage, you can see its progress here.

Finally, we’ll send you notifications using your contact preference.

You can also view these notifications here, as can any admins you’ve assigned to your cases.

And that’s how you can track your mortgage applications.