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Child Trust Fund guide

Got a question about Child Trust Funds? Find your answer here

The Child Trust Fund (CTF) was a long-term savings and investment account introduced by the government to encourage saving for a child's future.

FAQs

How do I find out whether I have a Barclays CTF?

Barclays CTF is provided by OneFamily1. You can find out whether you have a CTF with OneFamily by going to the OneFamily website.

Alternatively, please contact OneFamily using one of the methods below.

  • Call them on 03448 920 9202     
  • Write to them at:
    OneFamily Customer Service Team
    16-17 West Street
    Brighton
    BN1 2RL

 Where do I look if my CTF is with a different provider?

Visit gov.co.uk to find out what to do.

What happens to the account when my child turns 18?

The account matures, meaning the funds in the account become available to your child. Only your child will be able to access the money.

If your child has a Barclays CTF, OneFamily will be in touch with more information before your child turns 18 and will explain the options available when their account matures. If you have any questions, please ask OneFamily.

To contact OneFamily:

You can also visit Money Helper for further information on CTFs.

Can I still open a CTF?

No – the scheme has now been withdrawn, so you can’t open a new CTF. They were replaced with Junior ISAs in November 2011. We don't offer Junior ISAs right now, but you can see our guide for more information.

Can money be withdrawn from the CTF before my child turns 18?

No – only your child can withdraw the money, and only when they turn 18.

How can I find out the value of my child’s Barclays CTF?

If you sign up for OneFamily’s Online Account Management, you can check the current value of the account any time you want. OneFamily will also send you a statement just before your child’s 16th and 18th birthdays. If any contributions have been made into the account in the previous statement year, you’ll also get an annual statement. Statements will still be sent to the registered account holder after the child’s 18th birthday, until the value of the CTF has been withdrawn or transferred. In the meantime, if you need a statement, please call the OneFamily customer service team on 03448 920 9202.

Register for Online Account Management of your CTF.

Who can I talk to for further information on my child’s Barclays CTF?

If you have any questions, please contact the OneFamily customer service team on 03448 920 9202.

Need to make a complaint?

If you have a Barclays CTF and you need to make a complaint, please contact the OneFamily customer service team.

To contact OneFamily:

  • Call them on 03448 920 9202
  • Email customerservices@onefamily.com
  • Write to them at:
    OneFamily Customer Service Team
    16-17 West Street
    Brighton
    BN1 2RL

             

Additional information

The provider of the Barclays CTF is Family Equity Plan Limited (FEPL) (trading as OneFamily). The Barclays CTF is a Stakeholder CTF, which means that some funds are placed in investments, and some are placed in cash. The Barclays CTF invests in a security called PROSPER 1 (known as PROSPER) – a type of corporate bond, which is a loan to a company – in this case, Barclays Bank PLC. For more information about PROSPER, please refer to the Barclays CTF fact sheets on the OneFamily website. If you have further questions, please contact the OneFamily customer service team on 03448 920 9202.

Are returns from the CTF taxable?

Returns on CTF accounts are exempt from income tax and capital gains tax, and your other family benefits and tax credits aren’t affected either. Remember, tax advantages depend on individual circumstances and may change in the future..

Are your contact details up to date?

If you have a Barclays CTF, please make sure that your contact details, including your home address and email address, are kept up to date with OneFamily so they can contact you about your investment. You can do this using OneFamily’s Online Account Management or call their customer service team on 03448 920 9202.

Barclays CTF important information booklet

If you’d like to see a copy of the Barclays CTF important information booklet, please call the OneFamily customer service team on 03448 920 9202.