Help create the future of the Barclays app
Launchpad lets you test new features we’re developing for our app – and by telling us what you think, you can help make them even better.
We’re always working to make the Barclays app even better, but we can’t do it alone. The new features we’re building need testing before they’re ready for everyone to use – and that’s where you come in.
Launchpad lets you try out new features long before they’re released. Whether you think we’ve nailed it, have improvements to make or need to go back to the drawing board, we want your feedback.
We’ll also ask you quick questions and give you the chance to take part in surveys that help us understand your evolving needs.
To switch Launchpad on or off, select ‘More’ on your app’s home screen, then ‘Settings’ followed by ‘Launchpad’. You can turn Launchpad on or off here.
If you change to a different smartphone or tablet, just install and register the Barclays app on your new device and you can use Launchpad straight away.
Tap the floating Launchpad rocket button anywhere in the Barclays app to access the Launchpad ‘Newsfeed’ and ‘Give feedback’ tabs.
The ‘i’ symbol appears on the button whenever there’s something new in Launchpad – just tap the button to see what’s new.
When you switch Launchpad on, you’ll also be able to see and use work-in-progress features we’re testing in the Barclays app.
Launchpad features tagged as ‘Featured’ are ones we want to draw particular attention to, while those tagged as ‘Last chance’ will be removed from the newsfeed within seven days. You don’t have to try these – it’s just to tell you they won’t be available to test for much longer.
To help us keep improving, you can use the ‘Give feedback’ tool in Launchpad whenever you have thoughts you’d like to share with us – you can give us feedback about anything, not just the features that you’re testing.
The features we test might be at different stages, so there’s no general rule about when they’ll appear in the main app – and we may decide to not release some of them. You’ll see updates about Launchpad features in the newsfeed.
Launchpad’s terms and conditions are included in the main terms and conditions for the Barclays app. Just open ‘More’ on the home screen to find these, then go to ‘Settings’ and ‘Terms & Conditions’.
As part of the Barclays app, Launchpad supports accessibility features in iOS 13.4 and above, and Android 8 and above. The Barclays App has received accessibility accreditation from AbilityNet, which ensures that good accessibility practice has been followed. For more information, open ‘Help’ from your app home screen and go to ‘Accessible services’.
For help and support, go to ‘Contact us’ in your app.
Barclays Bank UK PLC and Barclays Bank PLC are each authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Barclays Insurance Services Company Limited and Barclays Investment Solutions Limited are each authorised and regulated by the Financial Conduct Authority.
Registered office for all: 1 Churchill Place, London E14 5HP
