Track your application online
See what’s happening with Track It
We’ll send you a Track It reference any time you submit an application that you can track online.
How it works
Whether it's a business loan, mortgage application, mortgage redemption, Buy-to-let loan, complaint or other application – Track It lets you know how it's progressing.
It's fast and easy.
To see how it works, check out the how-to video below.
When you can use Track It
Here's a list of the applications and enquiries you can follow with Track It. You'll automatically get a case reference number if your application or enquiry can be tracked.
We're adding more applications that you can track all the time.
- Lost and stolen debit card replacement
- Business loan
- Mortgage application
- Mortgage redemption
- Buy-to-let loan
- General complaint
- Business banking complaint
Frequently asked questions
If your application or enquiry can be viewed in Track It, we'll automatically send you a case reference number. We're adding more applications and enquiries all the time.
24 hours a day, 7 days a week.
The status is updated whenever your application or enquiry progresses and there’s news to report.
If you access Track It with your case number, you'll need to enter some additional details to verify your identity. If you access Track It in Online Banking, we'll already have these details.
No. It's available to anyone.
Yes, it's fully secure. Furthermore, it only includes specific details that are relevant to the application or enquiry you're tracking.
We’ll have sent you a case reference number either by text alert, email or letter when you first submitted your application or enquiry.
That depends on the type of application or enquiry. You can set alerts and notices for some types of application or enquiry if you’ve opted in to receiving either text alerts, notification emails or both. It will depend on how you’ve set up your preferences and the options available for that particular application or enquiry.
Call us on
0333 202 7580
We’re here Monday to Friday from 7am to 8pm, Saturdays and Sundays from 7am to 5pm, and on bank holidays from 9am to 5pm(1).
Important information
If you call an 03 number, you’ll be charged your standard rate. Call charges(Return to reference)